Keith Jones
Head of Communications & Complaints, 主播大秀 Audience Services
Blog posts in total 6
Posts
-
Complaints received by the 主播大秀
On Saturday (21 October) the Daily Mail published an article suggesting that 鈥榮hocking figures鈥� had 鈥榚merged鈥� about the number of complaints the 主播大秀 received each year. Unfortunately the article omitted some key facts that would give some context to the figures quoted.
-
Have you been affected by the issues in this programme?
Twenty years after the launch of the 主播大秀鈥檚 helplines, 主播大秀 programmes, and drama in particular, have had a significant impact in encouraging people to seek help for a wide range of problems. More than 1 million people have sought help via the 主播大秀 Action Line and its online support webpages since ...
-
Handling complaints effectively
Keith Jones, Head of Communication & Complaints, 主播大秀 Audience Services, reflects on the conclusions of a 主播大秀 Trust report into the service.
-
Updating the 主播大秀 Complaints website
Editors note: The new 主播大秀 Complaints website is now live. You can see it at bbc.co.uk/complaints/ Every year, the 主播大秀 receives around 1 million comments, appreciations, complaints and enquiries via the Audience Services team. It's our job in Audience Services to ensure that every comment an...
-
Switching off and switching over
The switch-off of some analogue TV signals as part of the gradual switchover to digital TV came to parts of North West England this week. If you were affected you'll have been aware of all the publicity from Digital UK, who are masterminding the work for all broadcasters. Because Digital UK are...
-
Reacting to reactions
Hello, I'm Keith Jones, and I am Head of Communications and Complaints in 主播大秀 Audience Services, which doesn't describe very clearly what I, or my team, do. I'm responsible for managing a large chunk of the services we provide for our audiences. We have felt for some time that we should expla...