Plagued by spam
| 16:58 UK time, Monday, 6 February 2012
Spam texts - many of us are being plagued by them, some of us on a daily basis.
Often they claim to be able to get us a cheap loan or help with a personal injury claim if we鈥檝e been in an accident. But how do they get our number and what should we do when we receive them?
The Privacy and Electronic Communications Regulations 2003 cover the way organisations send direct marketing messages by text.
Under these rules a company isn鈥檛 allowed to send you marketing texts you didn鈥檛 agree to unless they have your details from a previous sale or negotiation and are offering a similar product or service; or you were given an opportunity to refuse texts when your details were taken.
That鈥檚 all well and good when dealing with legitimate companies who follow these rules.
But of course it鈥檚 often more difficult than this. The Information Commissioner鈥檚 Office (ICO) believes that many of these texts aren鈥檛 coming from single businesses. Instead they鈥檙e coming from Lead Generation Companies. These people send out texts to thousands of randomly generated phones numbers with the hope that a handful will respond. Then these details are sold on to other companies to use for marketing purposes.
That鈥檚 why our number one piece of advice is never to respond to the text 鈥 no matter if it says text STOP to stop them coming. Effectively all you鈥檙e doing is telling someone that they鈥檝e texted a genuine number and there is a real person there they could try selling something to.
Sometimes they even put a name on the text鈥nd sometimes they even get it right. Many people find this quite disturbing and sinister as they don鈥檛 recognise the number it鈥檚 come from - 鈥淗i Shirley, get your 拢100-拢1000 funds today only. No checks, no fees鈥 or 鈥淗i Tom here鈥檚 that site I was telling you about. Made 拢630 in the last week already.鈥 The Information Commissioner鈥檚 Office says these appear to break the law because they鈥檙e being sent to people without their prior consent and without identifying the sender.
The difficulty for the regulators is that they鈥檝e discovered many of the texts are being sent from unregistered pay as you go sim cards. So tracking down those people responsible for them is incredibly difficult.
X-Ray spoke to Anne Jones, the Assistant Information Commissioner for Wales. She says they鈥檙e trying to do all the can to put a stop to it: 鈥淲e think it鈥檚 a really big problem, there鈥檚 thousands and thousands of these things being sent out because what their doing really is trying to generate leads, so they send out thousands in the hope they鈥檒l get hundreds back that they can then sell on for profit.
鈥淲e are the regulator - we have got powers to fine up to half a million pounds now for serious breaches so we are doing what we can.
鈥淲e are trying to firstly educate the public basically to say to them that when you get one of these things don鈥檛 reply to it just delete it - we are trying to cut off the supply, if you like, for the guys who are doing this.
鈥淎nd at the other end of the scale we are trying to reach the businesses who are buying all these leads to tell them they need to be aware that actually we can take action against them if they are using this kind of lead. And then of course the guys in the middle who are actually doing this we are trying to shut them down.鈥
The ICO and X-Ray advices that you should:
鈥⒙營gnore the message 鈥 never respond, not even to text STOP
鈥⒙燫eport the message to your network operator who could prevent more spam coming from the same number.
鈥⒙燱atch who you give your mobile phone number to and where you鈥檙e writing it down.
鈥⒙燦ever advertise your number on the internet, for example on Facebook.
鈥⒙燙heck privacy policies and marketing opt outs on forms carefully when you are signing up to products or services.
Useful Reporting numbers:
Orange, O2, T-Mobile and Three: Forward the SMS to 7726
Vodafone: Forward the SMS to 87726
Further information on spam texts聽is available on the.
