Finding the feedback options

We always use the GEL 'more' icon as the Call To Action (CTA) for the feedback options.

Feedback on different types of recommendations

Depending on what's being recommended, selecting the feedback options have slightly different implications.

See the table below for the implications of each feedback option, depending on what content is being recommended:

	Don't recommend this	I've already watched/listened to this
An entire series	The entire series or brand is negatively rated. It should not show up in your recommendations until you interact with it positively in the future.	We will remember that you've watched that series.
An episode in a series	If the TV or radio episode has a narrative arc to it, i.e. a drama like Poldark, then choosing 'Don't recommend this' will mean that the entire series or brand should be negatively rated. If the episode is not part of a narrative arc i.e. a documentary like Panorama, then it's just that episode which is negatively rated. Once negatively rated, that thing should not appear in your recommendations until you interact with it positively in the future.	We will remember that you've watched the episodes up until and including that one. Usually we only recommend the first episode. If you've already watched an episode in that series then it's more likely we will show it in your watching list rather than your recommendations.
An artist	That artist and that artist's tracks should be negatively rated. These should not show up in your recommendations until you interact with them positively in the future.	We should not give this option for this type of content.
A track, playlist or clip	That thing is negatively rated. This should not show up in your recommendations until you interact with it positively in the future.	We will remember that you've watched or listened to that thing.
Something you've previously added	We should not give this option for this type of content.	We will remember that you've watched it depending on what type of recommendation it is (see above).

A note on recommending added things

If you've already added a TV series or episode, it's more likely to appear in your watching or added list rather than in your recommendations. However if there's a new series of a programme that you've previously added, you might see it in your recommendations.

If you've added an artist, track or playlist, then we may recommend you other tracks by that artist or a new playlist featuring their music - but we won't recommend that exact thing again.

The options are scannable

To increase the scannability of feedback options, there is an icon to the left of the options.

主播大秀

History

Publication

Jacek Barcikowski

Cyri猫le Piancastelli

Mala Vadhia

Nourdine Arsalane

Nick Randall

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