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One in five disabled passengers don't get the help they need to get off trains according to a survey by the transport watchdog Passenger Focus. 5live Investigates hears stories from rail customers abandoned on empty trains and whisked away to places they don't want to go to when the Passenger Assist scheme fails. The Association of Train Operating Companies which oversees the scheme says the vast majority of bookings are met but there is room for improvement. The programme also hears concerns that targets to equip all passengers trains with facilities for the disabled by 2020 might not be met. Transport Minister Baroness Susan Kramer says the government is dealing with the fact that 'for decades the needs of people with disabilities simply wasn't recognised.'.