Main content
Sorry, this episode is not currently available

Big Space

Alex Polizzi fixes the issues that kill so many companies. Can she help a couple running a soft-play centre to realise the importance of customer satisfaction?

Alex Polizzi, champion of small businesses, finds fixes for the critical issues that kill so many companies. In this episode, Alex looks at getting your product right. Big Space is a children's soft-play centre run by Lester and Sue Adams. Setting the business up from scratch, the couple remortgaged their house and ploughed all their savings into the business. But their product is woeful and, to compound the challenge, they must serve two distinct customers: both parent and child.

Privileged access to Pret A Manger's training academy unearths some groundbreaking philosophies, and a visit to Londons largest family restaurant, the Rainforest Caf茅, reveals the importance of themed fun.

Can Alex get this small company to realise the importance of customer satisfaction?

1 hour

Clip

Credits

Role Contributor
Presenter Alex Polizzi
Series Producer Maria Knowles
Producer Colin May
Director Colin May
Executive Producer Dan Adamson
Executive Producer Rachel Innes-Lumsden

Broadcasts