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Julia Somerville Angela Rippon and Gloria Hunniford investigate companies viewers say have let them down, including a car recovery firm supposed to help in your hour of need – but which viewers say has done the opposite: refusing to return one car, and leaving another owner stranded. Plus, how a company selling specialist toys for disabled children has left a trail of disappointed and angry families across the country, And, the people that have signed over their house deeds to a financial investment company without even knowing.