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We examine the human cost of some councils ignoring complaints about very poor care during the pandemic. A new report from the Local Government and Social Care Ombudsman exposes serious flaws in how some councils handled complaints. In some cases, failure to act led to appalling end of life care and even contributed to deaths. We speak to Alan Park from the Local Government and Social Care Ombudsman and Councillor David Fothergill from the Local Government Association, which represents councils.

The online word game, Wordle, was a surprise hit during the pandemic after a Brooklyn-based software engineer created it for his wife to help kill time during lockdowns. Josh Wordle released it for free on his website in October 2021. Since then it's gone global and now has 2.5 million daily users across the world. It's popularity has soared so much that the game is now influencing the catwalk with Wordle not only just taking over our time, but also our wardrobe. We hear from celebrity fans and speak to the technology journalist, Louise Blain, and the colour consultant and stylist, Jules Standish.

An industry wide initiative means that people living in flood risk properties should now be able to find affordable insurance. Firms are expected to signpost customers living in flood risk areas to a new directory of specialist flood insurance providers. The move follows an independent review of flood insurance commissioned by the Government after hundreds of homes were flooded in Doncaster in 2019. We hear from a listener who has struggled to find cover at an affordable price. We also speak to Graeme Trudgill, Executive Director of the British Insurers Brokers Association.

Presenter: Peter White
Producer: Tara Holmes