Episode 1
The team reveals failures in customer service at one of the country's biggest energy firms and how a driver ended up with a 拢5,000 bill for an accident that wasn't their fault.
From a brand new home, Rip Off Britain HQ in Salford, Angela Rippon, Gloria Hunniford and Julia Somerville are joined by Britain鈥檚 best consumer experts to help solve the problems you send in every day. In this edition, we reveal customer service failures at one of the country鈥檚 biggest energy firms, including the case of one woman whose account went from being 拢200 in credit to 拢6,000 in debt within days. We ask the new boss whether customer service is going to get better. Plus more frustration for customers of Britain鈥檚 most complained about pay TV provider, and how one woman ended up with a 拢5,000 bill for a car accident that wasn鈥檛 her fault 鈥� all because she unwittingly dialled the wrong number.
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Credits
| Role | Contributor |
|---|---|
| Presenter | Angela Rippon |
| Presenter | Gloria Hunniford |
| Presenter | Julia Somerville |
| Executive Producer | Rowland Stone |
| Series Editor | Chris Walker |
| Series Producer | Lizz Martin |
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