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In this episode, a crew grow frustrated as they face a long wait with a patient suffering with a heart condition in Kirkcaldy. The patient is finally admitted after four and a half hours. They also encounter an elderly gentleman who they fear has begun to neglect his own health and well-being. A local caf茅 noticed he had not been showing up for breakfast, and staff called the police. However, with his condition not an emergency, the crew are left worried as to whether the follow-up visits they have arranged through his GP will take place.

Elsewhere, the special operations team hear that an unknown substance has been sprayed into a flat, and they must act fast and ensure nobody else is contaminated. At the ambulance control centre, one call handler supports a pregnant woman who is at home and about to deliver her baby, while another handles a serious work accident.