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A look at how IT plays an important part in Surrey Fire and Rescue Service's response to any emergency call. From the moment a member of the public reports a fire to the service, IT steps in and plays a crucial role. We find out how people in the control centre use IT and look at the huge information databases compiled by the IT team. These databases can be accessed by firefighters on screens in their fire engine cabs, helping them deal quickly, safely and effectively with emergency situations.