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57 Operations Manager Alexandra Norman and Control Room Operator Peter Duddy

A 999 call handler describes how he couldn’t persuade a family to leave their flat.

Control Room Operator, Peter Duddy, describes how he could not persuade two families on 22nd floor to leave their flat and escape the tower. Operations Manager, Alexandra Norman, tells the inquiry she felt ‘very, very uncomfortable’ with the stay put advice.

Producers Kate Lamble and Elisabeth Mahy
Researcher Oliver Jones

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27 minutes

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