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This week the Inquiry continued to look at how the London Fire Brigade (LFB) trained its Control Room staff to deal with emergency calls. Evidence was provided by Joanne Smith, the Senior Operations Manager in the Control Room on the night of the Grenfell fire, and Tom George, former Assistant Commissioner for Operational Response accountable for staff training. The Inquiry heard how the LFB鈥檚 training on emergency calls didn鈥檛 include guidance on asking callers if they had any mobility issues. And a senior manager admitted she was embarrassed by the lack of clarity in the training.
Presenter: Kate Lamble
Producers: Sharon Hemans & Nathan Gower
Researcher: Ben Henderson
Studio Mix: Gareth Jones
Editor: Nicola Addyman