Before following any of the steps below, search the known issues and our general FAQs to check whether you are experiencing a known problem.听
Using the 主播大秀 Sounds app on your mobile or tablet? Try the following steps:
- Try updating the app
Ensure you have the latest version of the app installed from your app store as your problem might be fixed in the most recent version:
听 - Make sure your device is supported
If you鈥檙e unable to install or update the app, make sure your device meets the requirements listed on your store page. You鈥檒l need Amazon Fire OS 5.0 and above, Android 5.0 and above, or iOS 12.2听and above to install the 主播大秀 Sounds app. If you鈥檙e not offered an update you could be using a slightly older device so try updating your device. Here鈥檚 advice on how to do that:
听 - Check the website
Head to听听to see if the website is also affected. This will let you know if the fault is a wider issue across 主播大秀 Sounds, or happening only within the app.
听 - Remove and reinstall the 主播大秀 Sounds听app
This can sometimes fix problems. If the problem persists, wait for the next app update and try using the website to access 主播大秀 Sounds instead at .
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Using the 主播大秀 Sounds website? Try the following steps:
- Step 1: Try installing the 主播大秀 Sounds app
Our 主播大秀 Sounds app has all the same lovely content as our website, with a lot more features to enjoy. So if you鈥檙e having trouble with the website, you might find the 主播大秀 Sounds app works better for you.
听 - Step 2: Make sure your device is supported
If you're unable to install the app, or you prefer using the website on your phone or tablet, please make sure that your device is supported. You can check the mobile requirements on our Can I use 主播大秀 Sounds on my mobile or tablet?听Operating systems older than those listed may still work, however we can't guarantee that troubleshooting will resolve any issues.
听 - Step 3: Clear the cache
When you clear the cache on your device鈥檚 internet browser, you鈥檙e removing data that鈥檚 stored on your device. This can be a very useful first step in trying to resolve a problem. For instructions on how to clear the cache, check our How do I clear the cache? page.
听 - Step 4: Check your internet connection
If you also have problems playing programmes from other providers as well, try moving closer to your router and switching off other devices that are connected to the internet at the same time. We have some more information on our What can I do to stop buffering or unstable playback?听page.
Still not working?
If you've tried all of the above and find that you're still having difficulty, please check other areas to see if these are working as expected, for example downloads in the app, live streaming or on-demand playback. This will be useful if you need to get in touch as it will help us to investigate further.听
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