Supported devices

Why has Chromecast stopped working on my device?

Anonymous — Sun, 24 Sep 2023 12:25:02 +0000

Why has Chromecast stopped working on my device?

The �� recently updated its Chromecast software to offer an improved and more robust service for our audience.

These changes mean that �� Sounds will no longer work on some older devices. This is because those devices are currently running an unsupported version of the Google Chromecast firmware (the software that runs the �� Chromecast feature).

Unfortunately, we cannot update our software to run on firmware that isn’t supported by Google.

�� Sounds supports Chromecast on devices that are running Chromecast version 1.36 or above.

Devices that are affected include:

Cambridge Audio CXN V2
Kygo B9/800
Sony SRS-X99
Sony SRS-X77

If the firmware is updated by the manufacturer in future, Chromecast for �� Sounds will be available again. In the meantime, some devices may be able to connect via AirPlay or Bluetooth.

Anonymous (not verified) 24 September 2023

Can I use �� Sounds on my computer?

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

Can I use �� Sounds on my computer?

To access �� Sounds on a computer or laptop, simply head to bbc.co.uk/sounds.

To use the �� Sounds website, your computer or laptop will need to run a supported operating system. You'll also need to use one of our supported internet browsers.

Not sure what a browser is? It’s a piece of software installed on your computer that gives you access to websites.
Not sure what an operating system is? The operating system controls and manages the hardware and software on your computer. It’s the interface between you and your computer.

There is no �� Sounds app for computers or laptops. Our �� Sounds app is for mobiles, tablets and supported TVs only.

Browsers

We verify that �� Sounds works in most browsers. However, we recommend the latest version of the following browsers for the full audience experience:

Due to the resources required to develop, test and support �� Sounds for each individual browser currently available, and in the interest of delivering value for the licence fee, we only support the most popular browsers currently used. We'll continue to follow user trends and support the top browsers accordingly, as and when they change.

We recognise that some users may choose to use another browser, however, we cannot guarantee a problem-free �� Sounds experience. As such, we may not be able to offer support to those using browsers or operating systems not listed here.

Operating Systems

We’ve tested the internet browsers listed above on the following operating systems:

Windows 10
Windows 11
Mac OS 10 and above

Head to the How do I use �� Sounds on my computer? page to find out how to get the most out of �� Sounds on your computer or laptop.

Anonymous (not verified) 03 October 2019

Listening via IP streaming devices

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

Listening via IP streaming devices

Like internet radios, these devices stream radio stations from the internet via a broadband connection and (WiFi) router but are intended to be part of a HiFi setup to allow high quality listening in a controlled environment. These devices generally do not suffer from limited processing and memory resources and so are capable of consuming our highest bitrate AAC+ streams over HLS or MPEG-DASH.

Full on-demand support is usually available with these devices using the HLS or MPEG-DASH protocols.

Anonymous (not verified) 03 October 2019

Can I use �� Sounds on my mobile or tablet?

Anonymous — Thu, 03 Oct 2019 13:43:36 +0000

Can I use �� Sounds on my mobile or tablet?

Can I install the app?

You can install the �� Sounds app worldwide* if your device is running on:

Amazon Fire OS 6.0 or above
Android 7.0 or above
iOS 15 or above

* The app is not available in a small number of countries. If the app isn't available, use the �� Sounds website at bbc.co.uk/sounds.

Can I use the website?

You can access the �� Sounds website at bbc.co.uk/sounds on mobile and tablet devices. We can confirm support for the following operating systems:

iOS 10.3 and above
Android 7 and above
Amazon Fire OS 7 and above

and browsers:

Safari Mobile (latest version)
Chrome Mobile (latest version)

How do I know what operating system my device is running?

Amazon Fire

Swipe down from the top of the screen to open Quick Settings
Tap Settings, then Device
Tap System Updates

Android

Go to Settings
Scroll down and tap About Phone/About Device
Scroll down to the Android version

iOS

Go to Settings
Tap on General, then About
Scroll down to Version

How do I update my device’s operating system?

Head to the relevant page to find out how to update the operating system for your device:

Amazon Fire: Download and Install Fire Tablet Software Updates Manually
Android: wikiHow: How to Manually Upgrade an Android Device Operating System
iOS: Update your iPhone, iPad, or iPod Touch

The �� is not responsible for the content of external sites.

Anonymous (not verified) 03 October 2019

Can I use �� Sounds on my internet radio device?

Anonymous — Thu, 03 Oct 2019 13:44:09 +0000

Can I use �� Sounds on my internet radio device?

If you're listening via an internet radio device you should be able to listen to live �� radio stations and access podcasts. Full on-demand programmes (i.e. programmes which have already been broadcast) are not available on internet radio; you'll need to access these either via the �� Sounds website or app.

Got a problem with your internet radio device?

Check our Help fixing problems with �� Sounds on your internet radio page. Try this first as it might help you resolve any problems. But if that fails your next point of action should be to contact your device's manufacturer. The manufacturer will use a third party that manages all the radio stations and podcasts.

Listening outside the UK?

Some content may be limited to the UK only. This could be all or part of a show. Sports coverage is the most common example where this happens.

Anonymous (not verified) 03 October 2019

Is there a �� Sounds app for computers?

Anonymous — Thu, 03 Oct 2019 13:44:09 +0000

Is there a �� Sounds app for computers?

No, there isn't a �� Sounds app for computers or laptops. Our �� Sounds app is available on mobiles, tablets and on many connected TVs.

On your computer, simply head to the �� Sounds website to listen to live radio, on-demand programmes, podcasts, and music mixes.

You can also download podcasts on your computer or laptop to listen to when you're offline. Head to the How do I download a podcast episode from the website? page to find out how to do that.

To find out more about the �� Sounds app for mobiles and tablets, check the following pages:

For more information on using �� Sounds on your connected TV, check these pages:

Anonymous (not verified) 03 October 2019

Listening via third party apps and websites

Anonymous — Thu, 03 Oct 2019 13:46:29 +0000

Listening via third party apps and websites

There are a number of third party apps available that can stream �� Radio online content. They tend to rely heavily on the databases maintained by the content aggregators (the organisations or people who gather web content from different online sources) who often only make one version of the content available for each station.

If you require any assistance then you should contact the provider of the application directly.

Anonymous (not verified) 03 October 2019

Can I use �� Sounds on my TV?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

Can I use �� Sounds on my TV?

Yes you can! The �� Sounds TV app will either be pre-installed on connected TVs, or available to download from the TV app or player menu/store.

If the app is available on your TV, you'll know that it's supported and should work as expected.

To get started, you'll need to sign into your �� account. For more information on this, have a look here: How do I sign in to �� Sounds on my TV?

For help with using �� Sounds on your TV, check the following page: How do I use �� Sounds on my TV?

�� Sounds isn't available on my TV

All new TV devices that support �� online services will support the �� Sounds TV app.

For older devices, live radio stations are available from your digital TV's electronic programme guide.

To listen to on-demand radio programmes, you'll need to listen through the �� Sounds website or �� Sounds app for mobiles and tablets.

Find out more about how to use �� Sounds in the following pages:

Apple TV

Unfortunately, �� Sounds is not available on Apple TV. Sounds on TV is built using HTML5 technology which works on most connected TVs. However, as Apple TV does not support HTML5 we are unable to provide Sounds to these devices. You can use Apple AirPlay to stream content from �� Sounds on your iPhone or iPad to an Apple TV.

Why is Radio 1 available on �� iPlayer on connected TVs?

You might have noticed �� Radio 1 is one of the channels available on our �� iPlayer application. This gives you access to �� Radio 1's video content (such as interviews with bands and actors or film reviews), not their radio content.

Anonymous (not verified) 03 October 2019

How can I use �� Sounds through my Bluetooth speakers?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

How can I use �� Sounds through my Bluetooth speakers?

You can stream audio from the �� Sounds app on your mobile or tablet through your Bluetooth speakers. Just pair your mobile or tablet with your speakers and press play on anything you want to listen to.

How do I pair my device with my Bluetooth speakers?

This depends on the mobile or tablet you have and the type of Bluetooth speakers you’re using, so it's best to check your speakers’ user guide for instructions.

For general information on how to pair your Bluetooth speaker with your mobile or tablet, check the following pages:

(The �� is not responsible for the content of external sites.)

Not working?

If your Bluetooth connection isn't working, make sure your devices are paired properly. Check your speakers’ user guide for instructions on how to pair your devices.

It's also worth checking:

The devices are in range. We recommend they're within 1 metre (3ft) of each other.
Both devices have sufficient power.
You're connected to the right device. You might need to disconnect from any other devices.
You haven't reached the maximum number of devices you can pair at any one time.

If you’re still having problems with your Bluetooth speakers, get in touch with the manufacturer of your speakers for more advice.

Anonymous (not verified) 03 October 2019

Can I still access �� Sounds even though my device can't install the app?

Anonymous — Sun, 06 Oct 2019 15:30:02 +0000

Can I still access �� Sounds even though my device can't install the app?

If you're unable to install the �� Sounds app on your phone or tablet, you should still be able to use the �� Sounds website at www.bbc.co.uk/sounds. The website is supported on devices running Amazon Fire OS 5, Android 4.4, and iOS 10.3 or above.

Hint: You can add a shortcut to the �� Sounds website from the home screen of your mobile or tablet. Follow these links to the wikiHow website for steps on how to do this (the �� is not responsible for the content of external sites):

Why can't I install the app?

To install the �� Sounds app you’ll need a device which is capable of running Amazon OS 5, Android 5 and iOS 11.3 or above.

It’s standard practice for updated apps to no longer support older operating systems. This is the case for �� Sounds, �� iPlayer, and apps by other companies and organisations. Supporting operating systems older than this is very costly and does not represent good value for money for licence fee payers, given the relatively small number of users we have still using those older operating systems.

Anonymous (not verified) 06 October 2019

Supported devices

Why has Chromecast stopped working on my device?

Can I use �������� Sounds on my computer?

Browsers

Operating Systems

Listening via IP streaming devices

Can I use �������� Sounds on my mobile or tablet?

Can I install the app?

Can I use the website?

How do I know what operating system my device is running?

How do I update my device’s operating system?

Can I use �������� Sounds on my internet radio device?

Got a problem with your internet radio device?

Listening outside the UK?

Is there a �������� Sounds app for computers?

Listening via third party apps and websites

Can I use �������� Sounds on my TV?

�������� Sounds isn't available on my TV

Apple TV

Why is Radio 1 available on �������� iPlayer on connected TVs?

How can I use �������� Sounds through my Bluetooth speakers?

How do I pair my device with my Bluetooth speakers?

Not working?

Can I still access �������� Sounds even though my device can't install the app?

Why can't I install the app?

Can I use �� Sounds on my computer?

Can I use �� Sounds on my mobile or tablet?

Can I use �� Sounds on my internet radio device?

Is there a �� Sounds app for computers?

Can I use �� Sounds on my TV?

�� Sounds isn't available on my TV

Why is Radio 1 available on �� iPlayer on connected TVs?

How can I use �� Sounds through my Bluetooth speakers?

Can I still access �� Sounds even though my device can't install the app?