Pipa Doubtfire, head of revenue management at the 主播大秀, leads the TV Licensing Management Unit 鈥� a team responsible for collection of the Licence Fee. Here she shares some surprising facts about TV Licensing on today鈥檚 publication of its Annual Review.
The TV Licensing team at the 主播大秀 is a small group of experts with a big responsibility 鈥� the efficient collection of 拢3.7bn for the 主播大秀. Whether it鈥檚 thrilling sports coverage, cutting-edge documentaries or side-splittingly funny comedy, income from the licence fee helps fund the 主播大秀 programmes we know and love.
Our Annual Review is a chance for us to look back at our activities and performance over the past year. , I spoke about how we had once again reduced the cost of collection by 拢15m. This year, I鈥檓 pleased to say we have reduced the cost of collection again to an all-time low of 2.7p per 拢1 collected. This wouldn鈥檛 have been possible without our many stakeholders, who help us reach a diverse audience of more than 25 million customers each year.
The 主播大秀 has managed collection of the Licence Fee since 1991 and we鈥檙e always looking at new ways of working. This year we launched a faster version of the website, which for the first time enables our cash scheme customers to pay via the main site; and we鈥檝e rolled out new handheld devices for our enforcement officers, giving them better access to live information from our database.
We have also launched a brand new YouTube channel, housing TV Licensing鈥檚 trails and short films, the most recent highlighting the voices behind classic children鈥檚 TV programmes. The films are currently featured in the exhibition at The Lowry.
I鈥檇 like to leave you with five facts you may not have known about TV Licensing already. You can find more facts in our Annual Review and in our 鈥楾V Licensing in Numbers鈥� infographic below.
- Between 94% and 95% of UK households and businesses pay their TV Licence.
- Our enquiry officers made 3.8 million visits to unlicensed properties in 2013/14. That鈥檚 about 36 a day per enquiry officer.
- The majority of customers buy their TV Licence by Direct Debit (71.8%), though a small minority still pay by cheque (3.1%).
- Our three UK-based customer service centres answer an average of 21 calls per minute.
- While the vast majority of TV Licensing website visitors come from the UK, almost 250,000 came from the USA.
If you want to find out more about TV Licensing, you can find us on聽,,听听补苍诲听.
聽is Head of Revenue Management, TV Licensing.
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