Tagged with: Feedback
Posts (3)
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Handling complaints effectively
Keith Jones
Head of Communications & Complaints
Keith Jones, Head of Communication & Complaints, 主播大秀 Audience Services, reflects on the conclusions of a 主播大秀 Trust report into the service.
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Updating the 主播大秀 Complaints website
Keith Jones
Head of Communications & Complaints
Editors note: The new 主播大秀 Complaints website is now live. You can see it at bbc.co.uk/complaints/ Every year, the 主播大秀 receives around 1 million comments, appreciations, complaints and enquiries via the Audience Services team. It's our job in Audience Services to ensure that every comment an...
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Explaining 'the Rajars'
Steve Bowbrick
Head of Interactive, Radio 3
Editor's note: Feedback is Radio 4's weekly accountability programme, presented by Roger Bolton. The programme covers all of the 主播大秀's radio stations and each week, while it's on-air, an item from the programme is published on the Radio 4 blog. This week's is about measuring the radio audience. V...
